Cancellation Policy

Thank you for shopping with Eliorlair. We understand that customers may occasionally need to change their plans after placing an order.

This Cancellation Policy explains when an order may be cancelled and how cancellation requests are handled. Cancellation requests are subject to the current status of the order and fulfillment progress.

Cancellation Eligibility

Orders That Have Not Been Shipped

If your order has not yet been shipped, you may request cancellation.

After receiving your request, we will review the order status and determine whether cancellation is still available. If approved, a full refund will be issued to your original payment method.

To increase the likelihood of successful cancellation, please contact us as soon as possible after placing your order.

Orders That Have Been Shipped

Once an order has been shipped or has entered the final fulfillment process, it cannot usually be cancelled.

If your order has already been shipped, please wait until delivery and submit a return request according to our Return & Refund Policy.

Customized or Made-to-Order Products

Customized products, special orders, or made-to-order items may not be eligible for cancellation once production or preparation has started.

Please contact us as soon as possible if you need to cancel an order containing these items.

How to Request a Cancellation

To request an order cancellation, please contact us with the following information:

  • Order number.
  • Customer name.
  • Reason for cancellation, if applicable.

Email: care@eliorlair.com

Phone: +1 (317) 856-4827

Our team will review your request and confirm whether the order is eligible for cancellation.

Cancellation Confirmation and Refunds

If your cancellation request is approved:

  • The order will be cancelled.
  • A refund will be issued to the original payment method.
  • Refund processing will begin after cancellation confirmation.

The time required for the refund to appear in your account may vary depending on your bank, credit card issuer, or payment provider.

Orders That Cannot Be Cancelled

Cancellation requests may not be accepted if:

  • The order has already been shipped.
  • The order has entered fulfillment or shipping preparation.
  • The product has already been customized, produced, or specially prepared.
  • The request is submitted after the cancellation period has passed.

For orders that cannot be cancelled, customers may request a return after delivery according to our Return & Refund Policy.

Contact Information

Address: 8409 Ash Grove Dr, Camby, IN 46113, USA
Phone: +1 (317) 856-4827   
Email: care@eliorlair.com  
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT)

We are committed to providing timely assistance and helping customers with order-related requests.