Service Policy
Introduction and Scope
Thank you for visiting Eliorlair.
This Service Policy explains the general terms, responsibilities, and service standards that apply when you access our website, purchase products, or use our services.
By accessing or using our website, you agree to follow the terms described in this policy.
We are committed to providing a transparent, reliable, and customer-focused shopping experience.
User Responsibilities
When using our website, customers are responsible for providing accurate and complete information, including account details, shipping information, and payment information.
Customers are responsible for:
- Maintaining the security of their account information.
- Reviewing order details before submitting purchases.
- Ensuring that submitted information is accurate.
- Using products according to applicable instructions.
If you notice unauthorized account activity or incorrect information, please contact us promptly.
Our Service Responsibilities
We make reasonable efforts to:
- Maintain website availability and functionality.
- Provide accurate product descriptions and pricing information.
- Process orders efficiently.
- Provide customer support assistance.
However, we cannot guarantee that our website or services will always operate without interruption due to events beyond our reasonable control.
Product Information and Pricing
We strive to provide accurate product descriptions, images, specifications, and pricing information.
Please note:
- Product colors may vary slightly depending on device displays.
- Product availability may change due to inventory conditions.
- Pricing information is subject to change when necessary.
We reserve the right to correct pricing errors or cancel orders affected by obvious errors, subject to applicable laws.
Orders and Payments
Customers should carefully review all order information before completing a purchase.
Orders are processed after payment authorization and inventory confirmation.
We reserve the right to refuse or cancel orders in certain situations, including suspected fraud, pricing errors, inventory issues, or other circumstances permitted by applicable laws.
Payment information must be accurate and valid at the time of purchase.
Shipping Services
We provide shipping services within the United States.
Shipping terms include:
- Orders under $90 are subject to a $9.99 shipping fee.
- Orders of $90 or more qualify for free shipping.
- Standard processing time is 1–3 business days.
- Delivery time is estimated at 8–15 business days after shipment.
Available carriers may include:
- DHL Express.
- UPS®.
- FedEx.
Delivery times may vary due to weather, carrier delays, high-volume periods, or other circumstances beyond our control.
Applicable taxes and fees will be displayed during checkout before payment is completed.
Order Cancellation
Customers may request cancellation before an order has been shipped.
If cancellation is approved, a full refund will be issued to the original payment method.
Orders that have entered shipping preparation or have already been shipped generally cannot be cancelled. Customers may request a return after delivery according to our Return & Refund Policy.
Cancellation requests should include:
- Order number.
- Payment confirmation.
- Reason for cancellation.
Returns and Refunds
Customers may request a return within 35 days after receiving the product, subject to eligibility requirements.
Returned products must:
- Be unused and in original condition.
- Include original parts and accessories where applicable.
- Not be damaged due to customer handling.
If products arrive defective, damaged, or incorrect, customers should contact us promptly for assistance.
After receiving and inspecting an approved return, refunds will be processed within 1–3 business days.
Refunds will be issued to the original payment method.
EU/EEA Consumer Rights
For customers located in the European Economic Area (EEA) or other regions where mandatory consumer protection laws apply, additional rights may apply.
Where applicable:
- Consumers may have the right to withdraw from a distance contract within 14 days after receiving the product.
- After exercising the withdrawal right, customers must return the product within 14 days.
- Products must be returned according to applicable legal requirements.
- Consumers may have statutory rights regarding defective products for up to two years after purchase, where required by applicable law.
- We will respond to consumer complaints or requests within 14 days where required by applicable regulations.
These rights apply only where mandatory consumer protection laws require them.
Privacy and Data Protection
We respect customer privacy and handle personal information according to applicable privacy laws.
Personal information may be used for:
- Processing orders.
- Providing customer support.
- Managing deliveries.
- Improving website services.
- Maintaining security.
Service Changes
We may update or modify our services, website features, and policies when necessary to improve customer experience or comply with legal requirements.
Updated policies will be posted on our website with the applicable effective date.
Limitation of Liability
To the maximum extent permitted by applicable law, Eliorlair is not responsible for indirect, incidental, or consequential damages arising from the use of our website or services.
Nothing in this policy limits consumer rights that cannot be excluded under applicable laws.
Governing Law and Dispute Resolution
This policy applies to services provided through Eliorlair.
We encourage customers to contact us first to resolve any concerns through good-faith communication.
If a dispute cannot be resolved, it will be handled according to applicable laws and legal procedures.
Contact Information
Address: 8409 Ash Grove Dr, Camby, IN 46113, USA
Phone: +1 (317) 856-4827
Email: care@eliorlair.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT)
We are committed to providing a transparent, reliable, and customer-friendly shopping experience.