GDPR Policy

Introduction

Thank you for visiting Eliorlair.

Eliorlair respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

This GDPR Policy explains how we collect, use, process, store, and protect personal data of individuals located in the European Economic Area (EEA), the United Kingdom, and other regions where GDPR principles apply.

Data Controller Information

For the purposes of GDPR, the data controller responsible for your personal data is:

Eliorlair

Address: 8409 Ash Grove Dr, Camby, IN 46113, USA

Email: care@eliorlair.com

Phone: +1 (317) 856-4827

Scope of This Policy

This policy applies when GDPR applies to the processing of your personal data, including when you:

  • Visit our website.
  • Browse products.
  • Create an account.
  • Place an order.
  • Contact customer support.
  • Use our website services.

We process personal data in accordance with GDPR principles, including lawfulness, fairness, transparency, data minimization, and security.

Personal Data We Collect

We may collect the following categories of personal data:

Information You Provide

This may include:

  • Name.
  • Email address.
  • Phone number.
  • Shipping and billing information.
  • Order details.
  • Payment-related information.
  • Information provided when contacting customer support.

Information Collected Automatically

We may collect technical information such as:

  • IP address.
  • Device information.
  • Browser information.
  • Cookie information.
  • Website usage data.

This information helps us maintain website operations, improve services, and enhance user experience.

How We Use Personal Data

We may process personal data for the following purposes:

  • Processing and fulfilling orders.
  • Arranging product delivery.
  • Providing customer support.
  • Improving website performance and services.
  • Maintaining security.
  • Preventing fraud.
  • Sending necessary service communications.
  • Complying with legal obligations.

We only process personal data that is relevant and necessary for legitimate business purposes and service delivery.

Legal Basis for Processing Personal Data

When GDPR applies, we process personal data based on the following legal grounds:

Consent

We process personal data when you provide consent for specific purposes.

You may withdraw your consent at any time where applicable.

Contract Performance

We process personal data when necessary to provide services and fulfill contractual obligations, including:

  • Processing orders.
  • Delivering products.
  • Providing requested services.

Legal Obligation

We may process personal data when required to comply with applicable legal obligations.

Legitimate Interests

We may process personal data based on our legitimate interests, including:

  • Maintaining website security.
  • Preventing fraud.
  • Improving services.
  • Managing business operations.

When relying on legitimate interests, we carefully balance our interests against your fundamental rights and freedoms.

Sharing of Personal Data

We do not sell personal data.

We may share personal data with trusted service providers when necessary, including:

  • Payment providers.
  • Shipping and logistics providers.
  • Technology service providers.
  • Website service providers.

These providers process personal data only as necessary to provide their services and are required to protect personal information appropriately.

International Data Transfers

As Eliorlair operates from the United States, your personal data may be transferred to and processed in countries outside the EEA or UK.

Where international transfers occur, we implement appropriate safeguards, such as contractual protections or other lawful transfer mechanisms, to help ensure adequate protection of personal data.

Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy.

Retention periods depend on factors including:

  • The purpose of processing.
  • Legal requirements.
  • Business and accounting obligations.
  • The need to resolve disputes.

When personal data is no longer required, we will securely delete or anonymize it where appropriate.

Your GDPR Rights

Depending on applicable circumstances, you may have the following rights:

Right of Access

You may request access to your personal data and information about how it is processed.

Right to Rectification

You may request correction of inaccurate or incomplete personal data.

Right to Erasure

You may request deletion of your personal data where legally permitted.

Right to Restriction

You may request restriction of processing in certain situations.

Right to Data Portability

You may request your personal data in a structured, commonly used, and machine-readable format where applicable.

Right to Object

You may object to certain types of processing, including processing based on legitimate interests.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time.

To exercise your rights, please contact:

Email: care@eliorlair.com

We may request verification information to confirm your identity before processing certain requests.

Cookies and Tracking Technologies

We may use cookies and similar technologies to improve website functionality, analyze usage, and enhance user experience.

You may manage cookie preferences through your browser settings.

For more information, please review our Cookies Policy.

Automated Decision-Making

We do not use automated decision-making processes that produce legal or similarly significant effects on individuals.

Data Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure.

However, no method of electronic storage or transmission can be guaranteed to be completely secure.

Right to Lodge a Complaint

If you believe your personal data has been processed in violation of GDPR requirements, you have the right to lodge a complaint with the relevant data protection supervisory authority in your country or region.

You may also contact us directly, and we will make reasonable efforts to address your concerns.

Contact Information

Address: 8409 Ash Grove Dr, Camby, IN 46113, USA
Phone: +1 (317) 856-4827   
Email: care@eliorlair.com  
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT)

We are committed to protecting personal data and maintaining transparent privacy practices.