Return & Refund Policy

Thank you for shopping with Eliorlair. We are committed to providing a reliable shopping experience and quality products. If you are not completely satisfied with your purchase, you may request a return within 35 days after delivery, subject to the terms and conditions outlined below.

Order Cancellation

You may request to cancel your order before it has been shipped. Approved cancellations will receive a full refund to the original payment method.

Once an order has been shipped, cancellation is no longer available. In this case, please wait until delivery and submit a return request according to this policy.

To request cancellation, please contact us at care@eliorlair.com with your order number as soon as possible.

Return Eligibility

To be eligible for a return:

  • The return request must be submitted within 35 days after delivery.
  • The item must be unused, unassembled (where applicable), and in its original condition.
  • The product must include original parts, accessories, and packaging materials when applicable.
  • The return must be approved by Eliorlair before the item is shipped back.

All returned products are subject to inspection. We reserve the right to refuse returns that do not meet the eligibility requirements.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged during shipping, defective, or different from the item ordered, please contact us promptly with your order details and supporting information, including photos if applicable.

After reviewing the situation, we may provide a replacement solution, partial refund, or full refund depending on the circumstances.

Damage caused by improper assembly, misuse, modification, storage, or failure to follow product instructions may not qualify for a refund.

Non-Returnable Situations

Returns may be denied if:

  • The request is submitted after the 35-day return period.
  • The product has been used, modified, damaged, or altered by the customer.
  • The item is missing required parts, accessories, or packaging.
  • The product is returned without prior approval.

Exchange Policy

We currently do not offer direct exchanges.

If you need a different product, size, color, or style, please return the eligible item according to this policy and place a new order separately.

Return Process

To request a return:

  1. Contact us at care@eliorlair.com and provide your order number, reason for return, and any supporting information.
  2. We will review your request and confirm whether the return is approved.
  3. If approved, we will provide return instructions and a return label when applicable. Customers are responsible for downloading and printing the return label before shipping the package.
  4. Once the returned item is received and inspected, we will process your refund.

Return Shipping Costs

For customer-requested returns, including changes of mind, incorrect purchases, or no longer needing the product, return shipping costs or applicable fees may be deducted from the refund amount.

For items received damaged, defective, or incorrect due to our error, Eliorlair will cover applicable return shipping costs.

Refund Processing

Approved refunds will be processed within 1–3 business days after the returned item passes inspection.

Refunds will be issued to the original payment method. Processing times may vary depending on your bank, credit card issuer, or payment provider.

Original shipping charges may be non-refundable unless required by applicable law.

Contact Information

Address: 8409 Ash Grove Dr, Camby, IN 46113, USA
Phone: +1 (317) 856-4827   
Email: care@eliorlair.com  
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT) 

We will make reasonable efforts to respond to customer inquiries and provide assistance regarding returns, refunds, and order-related concerns.