Privacy Policy

Information We Collect

We may collect personal information that you provide directly to us, including:

  • Name.
  • Email address.
  • Phone number.
  • Shipping and billing address.
  • Payment information.
  • Order details and purchase history.
  • Information submitted when contacting customer support.

We may also automatically collect certain information when you visit our website, including:

  • IP address.
  • Browser type and device information.
  • Operating system information.
  • Pages visited and browsing activity.
  • Website usage information and preferences.

This information helps us operate our website, process orders, improve our services, and provide a better customer experience.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve website functionality, analyze website performance, and personalize your shopping experience.

Cookies are small data files stored on your device that help us remember preferences and understand how visitors interact with our website.

We may use cookies and similar technologies to:

  • Remember user preferences.
  • Process shopping activities.
  • Analyze website traffic and performance.
  • Improve website features.
  • Measure marketing effectiveness.
  • Provide more relevant content and advertisements.

We may also use third-party analytics and advertising services that collect information about your online activities over time and across different websites.

You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.

How We Use Your Information

We may use collected information to:

  • Process and fulfill orders.
  • Arrange shipping and provide delivery updates.
  • Provide customer support.
  • Respond to inquiries and requests.
  • Improve products, services, and website performance.
  • Protect against fraud and unauthorized transactions.
  • Maintain website security.
  • Send order confirmations and service-related communications.
  • Comply with legal obligations.

How We Share Your Information

We do not sell your personal information.

We may share your information with trusted third parties when necessary to operate our business, including:

  • Payment processors.
  • Shipping and logistics providers.
  • Website hosting and technology providers.
  • Customer service providers.
  • Analytics and advertising partners.

These providers are authorized to use your information only as necessary to provide services on our behalf.

We may also disclose information when required by law, to protect our rights, prevent fraud, or protect the security of our business and customers.

In the event of a merger, acquisition, financing, sale of assets, or other business transaction, personal information may be transferred as part of that transaction.

Data Security and Retention

We use reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

  • Provide our services.
  • Complete transactions.
  • Maintain business records.
  • Comply with legal requirements.
  • Resolve disputes.

Your Privacy Rights

Depending on applicable laws and your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal information.
  • The right to request correction of inaccurate information.
  • The right to request deletion of your personal information.
  • The right to limit or object to certain processing activities.
  • The right to opt out of certain data sharing practices.

Residents of certain states, including California, may have additional privacy rights under applicable state privacy laws, such as the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

California residents may have the right to request information about personal data collection, request deletion, and opt out of the sale or sharing of personal information.

To submit a privacy request, please contact:

Email: care@eliorlair.com

We may verify your identity before completing certain requests to protect your personal information.

Children’s Privacy

Our website is not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13 without appropriate parental consent as required under applicable laws, including the Children’s Online Privacy Protection Act (COPPA).

If you believe that a child has provided personal information through our website, please contact us so that we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements.

Any updates will be posted on this page with the revised effective date. We encourage you to review this Privacy Policy periodically.

Contact Information

Eliorlair

Address: 8409 Ash Grove Dr, Camby, IN 46113, USA

Email: care@eliorlair.com

Phone: +1 (317) 856-4827

Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT) 

We are committed to protecting your privacy and responding to privacy-related questions or requests.