Shipping policy

Thank you for choosing Eliorlair. We are committed to providing reliable and convenient shipping services for our customers.

This Shipping Policy explains our shipping coverage, processing times, delivery estimates, and related shipping terms for orders placed through our website.

Shipping Coverage

We currently ship products within the United States.

Shipping availability may vary depending on product size, destination, and carrier service availability. Certain locations, including remote areas, may require additional processing or delivery time.

Customers are responsible for providing accurate and complete shipping information when placing an order.

Shipping Fees

We offer simple shipping rates based on your order subtotal:

  • Orders under $90 will be charged a $9.99 shipping fee.
  • Orders of $90 or more qualify for free standard shipping.

Any applicable shipping fees will be clearly displayed during checkout before payment is completed.

Order Processing Time

After your order is successfully submitted, we will begin processing your order.

  • Standard processing time is 1–3 business days.
  • Processing time does not include transit time.
  • Business days are Monday through Friday, excluding holidays.

Processing times may be extended during holidays, promotional events, or periods of high order volume.

Shipping Methods and Delivery Estimates

We work with reliable shipping carriers, including:

  • DHL Express
  • UPS®
  • FedEx

Estimated standard delivery time:

8–15 business days after shipment

Delivery estimates are not guaranteed and may vary depending on:

  • Weather conditions.
  • Carrier delays.
  • Peak shipping periods.
  • Transportation interruptions.
  • Other circumstances beyond our reasonable control.

For oversized or furniture items, deliveries may require additional handling time or may arrive in multiple packages.

Tracking Information

Once your order has shipped, we will provide tracking information by email when available.

You may use the tracking number provided to check your shipment status through the applicable carrier’s tracking system.

If tracking information is unavailable or you experience delivery issues, please contact us for assistance.

Taxes and Additional Fees

Applicable sales taxes will be calculated and displayed during checkout where required by applicable laws.

We are not responsible for delays caused by incorrect tax information, carrier requirements, or circumstances outside our reasonable control.

Shipping Issues

Damaged, Lost, or Incorrect Deliveries

If your package arrives damaged, is lost during transit, or you receive an incorrect item, please contact us promptly.

To assist with the review process, we may request:

  • Order number.
  • Photos of the package or product.
  • Additional shipment details.

We will review each case and provide an appropriate solution based on the circumstances.

Shipping Address Changes

Please contact us as soon as possible if you need to update your shipping address.

Once an order has been shipped, address changes or delivery modifications may be limited and subject to carrier availability.

We cannot guarantee changes after shipment has been initiated.

Customer Shipping Information Responsibility

Customers are responsible for providing accurate shipping information at checkout.

If delivery issues occur due to incorrect, incomplete, or outdated address information provided by the customer, we will make reasonable efforts to assist but cannot guarantee a successful delivery resolution.

Contact Information

Address: 8409 Ash Grove Dr, Camby, IN 46113, USA
Phone: +1 (317) 856-4827   
Email: care@eliorlair.com  
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT) 

We are committed to providing a smooth delivery experience and assisting customers with any shipping-related questions.