Ergonomic Mesh Office Chair with Adjustable Headrest, Black/Gray, 25.6 x 25.6 x 45.3-49.2 in

Thank you for choosing Eliorlair. We are committed to providing reliable and convenient shipping services for our customers.

This Shipping Policy explains our shipping coverage, processing times, delivery estimates, and related shipping terms for orders placed through our website.

Shipping Coverage

We currently ship products within the United States.

Shipping availability may vary depending on product size, destination, and carrier service availability. Certain locations, including remote areas, may require additional processing or delivery time.

Customers are responsible for providing accurate and complete shipping information when placing an order.

Shipping Fees

We offer simple shipping rates based on your order subtotal:

• Orders under $90 will be charged a $9.99 shipping fee.
• Orders of $90 or more qualify for free standard shipping.

Any applicable shipping fees will be clearly displayed during checkout before payment is completed.

Order Processing Time

After your order is successfully submitted, we will begin processing your order.

• Standard processing time is 1–3 business days.
• Processing time does not include transit time.
• Business days are Monday through Friday, excluding holidays.

Processing times may be extended during holidays, promotional events, or periods of high order volume.

Shipping Methods and Delivery Estimates

We work with reliable shipping carriers, including:

• DHL Express
• UPS®
• FedEx

Estimated standard delivery time:

8–15 business days after shipment

Delivery estimates are not guaranteed and may vary depending on:

• Weather conditions.
• Carrier delays.
• Peak shipping periods.
• Transportation interruptions.
• Other circumstances beyond our reasonable control.

For oversized or furniture items, deliveries may require additional handling time or may arrive in multiple packages.

Tracking Information

Once your order has shipped, we will provide tracking information by email when available.

You may use the tracking number provided to check your shipment status through the applicable carrier’s tracking system.

If tracking information is unavailable or you experience delivery issues, please contact us for assistance.

Taxes and Additional Fees

Applicable sales taxes will be calculated and displayed during checkout where required by applicable laws.

We are not responsible for delays caused by incorrect tax information, carrier requirements, or circumstances outside our reasonable control.

Shipping Issues

Damaged, Lost, or Incorrect Deliveries

If your package arrives damaged, is lost during transit, or you receive an incorrect item, please contact us promptly.

To assist with the review process, we may request:

• Order number.
• Photos of the package or product.
• Additional shipment details.

We will review each case and provide an appropriate solution based on the circumstances.

Shipping Address Changes

Please contact us as soon as possible if you need to update your shipping address.

Once an order has been shipped, address changes or delivery modifications may be limited and subject to carrier availability.

We cannot guarantee changes after shipment has been initiated.

Customer Shipping Information Responsibility

Customers are responsible for providing accurate shipping information at checkout.

If delivery issues occur due to incorrect, incomplete, or outdated address information provided by the customer, we will make reasonable efforts to assist but cannot guarantee a successful delivery resolution.

Contact Information

Address: 8409 Ash Grove Dr, Camby, IN 46113, USA
Phone: +1 (317) 856-4827   
Email: care@eliorlair.com  
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT) 

We are committed to providing a smooth delivery experience and assisting customers with any shipping-related questions.

Thank you for shopping with Eliorlair. We are committed to providing a reliable shopping experience and quality products. If you are not completely satisfied with your purchase, you may request a return within 35 days after delivery, subject to the terms and conditions outlined below.

Order Cancellation

You may request to cancel your order before it has been shipped. Approved cancellations will receive a full refund to the original payment method.

Once an order has been shipped, cancellation is no longer available. In this case, please wait until delivery and submit a return request according to this policy.

To request cancellation, please contact us at care@eliorlair.com with your order number as soon as possible.

Return Eligibility

To be eligible for a return:

• The return request must be submitted within 35 days after delivery.
• The item must be unused, unassembled (where applicable), and in its original condition.
• The product must include original parts, accessories, and packaging materials when applicable.
• The return must be approved by Eliorlair before the item is shipped back.

All returned products are subject to inspection. We reserve the right to refuse returns that do not meet the eligibility requirements.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged during shipping, defective, or different from the item ordered, please contact us promptly with your order details and supporting information, including photos if applicable.

After reviewing the situation, we may provide a replacement solution, partial refund, or full refund depending on the circumstances.

Damage caused by improper assembly, misuse, modification, storage, or failure to follow product instructions may not qualify for a refund.

Non-Returnable Situations

Returns may be denied if:

• The request is submitted after the 35-day return period.
• The product has been used, modified, damaged, or altered by the customer.
• The item is missing required parts, accessories, or packaging.
• The product is returned without prior approval.

Exchange Policy

We currently do not offer direct exchanges.

If you need a different product, size, color, or style, please return the eligible item according to this policy and place a new order separately.

Return Process

To request a return:

1. Contact us at care@eliorlair.com and provide your order number, reason for return, and any supporting information.
2. We will review your request and confirm whether the return is approved.
3. If approved, we will provide return instructions and a return label when applicable. Customers are responsible for downloading and printing the return label before shipping the package.
4. Once the returned item is received and inspected, we will process your refund.

Return Shipping Costs

For customer-requested returns, including changes of mind, incorrect purchases, or no longer needing the product, return shipping costs or applicable fees may be deducted from the refund amount.

For items received damaged, defective, or incorrect due to our error, Eliorlair will cover applicable return shipping costs.

Refund Processing

Approved refunds will be processed within 1–3 business days after the returned item passes inspection.

Refunds will be issued to the original payment method. Processing times may vary depending on your bank, credit card issuer, or payment provider.

Original shipping charges may be non-refundable unless required by applicable law.

Contact Information

Address: 8409 Ash Grove Dr, Camby, IN 46113, USA
Phone: +1 (317) 856-4827   
Email: care@eliorlair.com  
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT) 

We will make reasonable efforts to respond to customer inquiries and provide assistance regarding returns, refunds, and order-related concerns.